課程資料
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H719 航空資訊系統
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開課學期：1062
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開課班級：
觀光系 4A
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授課教師：盧惠莉
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選修
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學期課
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學分數：2.0
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大恩 0848 星期二 13:10-15:00
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H719 AIRLINE COMPUTER RESERVATION SYSTEM
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2018 Spring
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Department of Tourism Management 4A
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Professor：LU, WHEI-LI
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Elective
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Semester
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Credits:
2.0
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Da En 0848 Tuesday 13:10-15:00
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發展願景
傳揚中華文化，促進跨領域創新，與時精進，邁向國際
It is our objective to promote Chinese culture, enhance cross-disciplinary innovation, seek constant advancement, and embrace global community.
辦學宗旨
秉承質樸堅毅校訓，承東西之道統，集中外之精華，研究高深學術, 培養專業人才，服務社會，致力中華文化之發揚, 促進國家發展.
Based on our motto—“Temperament, Simplicity, Strength, and Tenacity,” “inheriting the merits of the East and the West” and “absorbing the essence of Chinese and foreign cultures,” we make it our mission to pursue advanced research, develop professional talents, serve the society, promote Chinese culture and support national development.
校教育目標
校基本素養
校核心能力
院教育目標
培育國際經營視野
To foster new perspectives of international business
訓練國際企業管理知能 To teach and equip students with the knowledge of international business management
培養國際學術研究智慧
To raise the standards of academic research in international business
養成國際多元文化倫理道德素養
To nurture international multiculturalism and ethical literacy
院核心能力
國際化專業知識與創新多元思維能力 Professional business expertise and analytical creativity
企業經營環境之觀察力 Examination of international business environment
經營分析與決策科學之能力 Experienced business analysis and scientific decision-making international business
洞悉企業經營績效之能力 Comprehensive insight into the reverberation of business performance ethical literacy
倫理道德素養與團隊合作能力 Aptitude for ethical literacy and teamwork
系教育目標
培養具國際視野之旅館餐飲管理人才(Cultivate management personnel with global mindset in hotel and restaurant industry)
培養具國際視野之遊憩旅運管理人才(Cultivate management personnel with global mindset in travel and tourism industry)
培養具有專業觀光事業倫理素養人才(Cultivate hospitality and tourism personnel with high moral and business ethics)
系核心能力
觀光專業基本素養與實習能力(Understand the basic terms in knowledge and internship practices)
觀光資訊之蒐集分析整合與應用能力(Enable to demonstrate ability in information analysis and decision integration in hospitality and tourism industry)
觀光產業行銷能力(Enable to demonstrate marketing ability in hospitality and tourism industry)
具備考取觀光相關證照的能力(Enable the ability to obtain professional certificates in hospitality and tourism fields)
與國際接軌之相關外語能力(Develop language skills for entering foreign markets)
培養具備道德與企業倫理素養(Familiarize with moral awareness and ethical thinking in hospitality and tourism industry)
課程目標
1.國際視野之休閒旅運知能。
2.專業倫理素養。
課程能力
觀光專業基本素養與實習能力(Understand the basic terms in knowledge and internship practices) (比重 40%)
觀光資訊之蒐集分析整合與應用能力(Enable to demonstrate ability in information analysis and decision integration in hospitality and tourism industry) (比重 20%)
觀光產業行銷能力(Enable to demonstrate marketing ability in hospitality and tourism industry) (比重 10%)
具備考取觀光相關證照的能力(Enable the ability to obtain professional certificates in hospitality and tourism fields) (比重 10%)
與國際接軌之相關外語能力(Develop language skills for entering foreign markets) (比重 10%)
培養具備道德與企業倫理素養(Familiarize with moral awareness and ethical thinking in hospitality and tourism industry) (比重 10%)
課程概述
本課程介紹航空公司連結至旅行社之電腦訂位系統,從系統之沿革 功能到系統之上線使用為本課程之重點. 課程的設計除了熟知系統之內容熟練功能之使用,熟悉航空旅遊業之新聞閱讀也包含其中.
課程的重要主題如下
1. 了解航空資訊系統的角色
2. 航空資訊系統的功能
3. 目前航空資訊系統的作業方式
4. 航空資訊系統的行銷
5. 航空資訊系統的未來發展趨勢
授課內容
本課程介紹航空公司連結至旅行社之電腦訂位系統,從系統之沿革 功能到系統之上線使用為本課程之重點. 課程的設計除了熟知系統之內容熟練功能之使用,熟悉航空旅遊業之新聞閱讀也包含其中. This class aims to introduce the computer reservation system which is linked from airlines to travel agencies. The subjects of the class are the development and the functions of the system. Students will have to learn to use this system in the computer. In addition to the content of the system, reading the industry magazines, newletter and journal is focused.
課程的重要主題如下The main subject of the course are as the following:
1. 了解航空旅遊定位系統的角色 (to know the role of CRS in the airlines business)
2. 航空定位系統的功能(to know the features and functions of airlines CRS)
3. 目前航空系統的作業方式(to know the current practice of airlines CRS)
4. 航空旅遊定位系統的行銷(to know the marketing approach in CRS)
5. 航空旅遊定位系統的未來發展趨勢(to know the future development of CRS)
授課方式
上課，上線練習(Lecture and on-line practice)，證照考試(ABACUSCertificate exam)。
評量方式
上課用書
（師生應遵守智慧財產權及不得非法影印）
初級訂位使用手冊 ABACUS
中級訂位使用手冊 ABACUS
參考書目
（師生應遵守智慧財產權及不得非法影印）
陳善珮等(2010)，觀光資訊系統，台北：華立出版社。
顧客第二 Rosenbluth and Perters 徐曉慧譯 臉譜出版社
課程需求
要報告
airport report with airline and city codes.
要考試1. final exam: city code, airport code and airline code
2. ABACUS certificate exam
其他需求1.鼓勵學生課堂的參與和發言，如果上課有疑問，歡迎學生提出疑問Participation and discussion are encouraged in the class.
2. 為訓練服務業之敬業精神，請假必須事先請，遲到超過15分鐘視同缺席, 不假缺席一次或請假缺席三次視同棄修。Permission for absence has to apply ahead. 15 minutes late is deemed as no show. One time no how or absence 3 times are deemed as given up this class.
3. 為執行一分鐘環保運動，下課離開教室前，請將自己與別人的垃圾帶走，並清潔白板。
上課大哥大請關機。
上課不飲食說話聊天(No food, no mobile phone, no chatting, no trash in classroom.)
4. 請登記座位。Please register your seat in classroom.
2.嚴格要求學生的上課出席率。第一次上課不到視為棄修。業師授課6次中只能請假1次，如果有需要請假，請上課前上課輔系統請假。 Student’s attendance is essential. The absence in the first class is deemd as given up the course. The absence application can be done via Curriculum Information System before the class. Only one absence is allowed in Industry Teacher's classes .
3.為鼓勵研究生使用學校圖書館並借閱書籍，借閱關於觀光餐旅休閒管理類或研究方法書籍，請向老師登記，借閱一本加總分1分，最多加總分5分。Visiting library is specially encouraged in this class. Borrowing books related to the tourism and methodology fields can get extra up to 5 points.
輔導時間
- 星期一 12:00-13:00
- 星期二 12:00-13:00 15:00-17:00
- 星期三 12:00-13:00
- 星期四 12:00-13:00
教師聯絡資訊
Email：lu@faculty.pccu.edu.tw
分機：35707
課程進度
| 2018/02/27 | 企業倫理與課程介紹Ethics in Business and Course introduction |
| 2018/03/06 | 航空訂位系統的沿革History of CRS development指定研讀資料講義Hand-outs |
| 2018/03/13 | 特色與功能Features and Functions指定研讀資料講義Hand-outs |
| 2018/03/20 | 航空公司內部的定位系統Airlines Computer Systems
指定研讀資料講義Hand-outs,ABACUS初級訂位使用手冊備註on-line |
| 2018/03/27 | 定位的選擇The choice in booking指定研讀資料講義Hand-outs,ABACUS初級訂位使用手冊備註on-line |
| 2018/04/03 | off for Spring Break |
| 2018/04/10 | mid-term exam for city code and airline code |
| 2018/04/17 | ABACUS 業師授課quest teacher指定研讀資料ABACUS初級訂位使用手冊備註on-line |
| 2018/04/24 | ABACUS 業師授課quest teacher指定研讀資料ABACUS初級訂位使用手冊備註on-line |
| 2018/05/01 | ABACUS 業師授課quest teacher指定研讀資料ABACUS初級訂位使用手冊
講義備註on-line |
| 2018/05/08 | ABACUS 業師授課quest teacher指定研讀資料ABACUS初級訂位使用手冊備註on-line |
| 2018/05/15 | ABACUS 業師授課quest teacher指定研讀資料ABACUS初級訂位使用手冊備註on-line |
| 2018/05/22 | ABACUS certificate test- 證照考試指定研讀資料final exam |