課程資料
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F563 員工訓練發展
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開課學期：1002
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開課班級：
人力組 3
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授課教師：白景文
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選修
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學期課
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學分數：2.0
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大孝 0508 星期二 13:10-15:00
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F563 EMPLOYEE’S TRAINING AND DEVELOPMENT
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2012 Spring
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Department of Labor Relations 3
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Professor：PAI, CHING-WEN
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Elective
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Semester
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Credits:
2.0
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Da Xiao 0508 Tuesday 13:10-15:00
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發展願景
傳揚中華文化，促進跨領域創新，與時精進，邁向國際
It is our objective to promote Chinese culture, enhance cross-disciplinary innovation, seek constant advancement, and embrace global community.
辦學宗旨
秉承質樸堅毅校訓，承東西之道統，集中外之精華，研究高深學術, 培養專業人才，服務社會，致力中華文化之發揚, 促進國家發展.
Based on our motto—“Temperament, Simplicity, Strength, and Tenacity,” “inheriting the merits of the East and the West” and “absorbing the essence of Chinese and foreign cultures,” we make it our mission to pursue advanced research, develop professional talents, serve the society, promote Chinese culture and support national development.
校教育目標
校基本素養
校核心能力
院教育目標
全球化與兩岸發展
著眼本土與國家社會發展
公共政策與永續發展
跨領域研究與科際整合
院核心能力
開拓國際與兩岸視野
提升領導服務能力
具有一定外語能力
因應社會需求能力
系教育目標
社會保障專業職能
就業促進專業職能
勞動法令與政策專業職能
人力資源發展專業職能
職場安全與健康專業職能
薪酬福利與人力績效專業職能
系核心能力
專業知識理解能力
解決問題能力
口語與書寫溝通能力
跨領域整合與多元適應能力
團隊合作能力
創新能力
國際觀與外語能力
課程目標
達成4.人力資源發展專業職能5.職場安全與健康專業職能, 7.薪酬福利與人力績效專業職能
課程能力
專業知識理解能力 (比重 25%)
解決問題能力 (比重 20%)
口語與書寫溝通能力 (比重 10%)
跨領域整合與多元適應能力 (比重 20%)
團隊合作能力 (比重 10%)
創新能力 (比重 10%)
國際觀與外語能力 (比重 5%)
課程概述
本課程探討員工訓練領域，例如：需求分析、學習理論、訓練轉移、訓練評估、訓練方法與生涯管理等。
The course base on employee training area, including training need analysis, learning theories, training transfer, training evaluation, training method and career management.
授課內容
本課程探討員工訓練領域，例如：需求分析、學習理論、訓練轉移、訓練評估、訓練方法與生涯管理等。另外包含熱門話題，例如TTQS、企業大學、職能、學習管理系統、知識管理與數位學習等均涵蓋其中，每一章節皆包括最新的學術研究與公司實務。
The course base on employee training area, including training need analysis, learning theories, training transfer, training evaluation, training method and career management. Also reflects the latest " hot topics" in the area of training. Some of the new topics disssused in this class are TTQS, corporate universities, competencies, learning management systems, knowledge management and e-learning. Each chapter contains the most recent academic research findings and company practices.
授課方式
課堂將包括講述、專家演講、小組討論、小組報告、團隊建立遊戲及個案研究等活動。
(Lecture, Speech, Group Discuss, Group Presentation, Team-Building Game, and Case Study)
評量方式
1. 期中報告(30%)
(Mid-term presentation)
2.期末考試(40%)
(Final Exam)
3.上課參與討論情形及發言內容，將作為評分依據(佔30%)。
(Joined the discuss and presentation will be a part of your score in this semester）
上課用書
（師生應遵守智慧財產權及不得非法影印）
1.100年TTQS教育訓練課程總架構表-陳核版
2.2012TTQS訓練品質評核表-企業機構版
3.2012TTQS訓練品質評核表-訓練機構版
4.基礎課程-TTQS訓練品質管理課程(企業機構版)統一教材-講義-陳核版
4.基礎課程-TTQS訓練品質管理課程(訓練機構版)統一教材-講義-陳核版
5.簡貞玉譯（2010）。員工訓練與能力發展，二版。台北：五南圖書。
6.工作知能手冊。
參考書目
（師生應遵守智慧財產權及不得非法影印）
1.Noe, R. D.(2008). Empolyee training and development. 4th ed. NY: The McGraw-Hill Companies, Inc.
2.賴志(木堅)譯（2008）。訓練需求識別。台北：五南圖書。
3.企業訓練專業人員工作手冊
其他備註
1. 上課前先預習課本內容。
（Please preview the content of textbook.)
2. 踴躍參與課堂討論，發表意見。
(Please join the discuss and presentation.)
3. 出勤情形將作為評分依據。
(Your attendance will be a part of score in this semester.)
課程需求
要報告
1. 依指定題目撰寫報告,每組為四人（含）以下(佔30%)。
(Alligned with the instruction to write the report. Each team only has four members or less.)
要考試1. 期末考試(40%)。
(Mid-term exam and Final Exam both are 40%)
2.問答題為主，其他題型為輔。
(Explanation glossary, short quiz, and Q&A)
要分組討論1. 上課參與討論情形及發言內容，將作為評分依據(佔30%)。
(Joined the discuss and presentation will be a part of your score in this semester.)
輔導時間
- 星期一 12:00-15:00
- 星期三 16:00-17:00
- 星期四 13:00-15:00
教師聯絡資訊
Email：bjw@ulive.pccu.edu.tw
分機：29535
課程進度
1.課程、書籍及相關資料介紹(Introduce to program, books and meterials)指定研讀資料企業訓練專業人員工作手冊 |
2.台灣訓練品質計分卡(TTQS)
2.1.何謂TTQS(What is TTQS?)
2.2.何謂PDDRO(What is PDDRO?)指定研讀資料TTQS講義備註分組完成 |
3.員工訓練與發展緒論(Introduction to Employee Training and Development)
3.1.何謂訓練(What is training)
3.2.設計具效益的訓練方案(Designing effective training)
3.3.影響員工工作與學習的因素(The forces influencing working and learning)
3.4.訓練實務概要(Snapshot of training practices)指定研讀資料員工訓練與發展(Employee Training and Development) Ch.01備註選定訪談對象 |
4.策略性訓練(Strategic Training)
4.1.訓練角色的演變(The evolution of training's role)
4.2.策略性訓練與發展過程(The strategic training and development process)
4.3.影響訓練之組織特色(Organizational characteristics that influence training)
4.4.組織訓練部門的模式(Models of organizing the training department)指定研讀資料員工訓練與發展(Employee Training and Development) Ch.02 |
5.需求評估(Need Assessment)
5.1.為何需求評估有其必要性(Why is need assessment necessary?)
5.2.需求評估所運用的方法(Methods used in need assessment)
5.3.需求評估的過程(The needs assessment process)
5.4.職能模型(Competency models)指定研讀資料員工訓練與發展(Employee Training and Development) Ch.03備註草擬訪談初稿 |
6.學習：理論與訓練課程設計(Learning: theories and program design)
6.1.何謂學習?(What is learning?)
6.2.學習理論(Learning theories)
6.3.學習過程(The learning process)
6.4.設計有效訓練課程應有的考量(Considerations in designing effective training programs)指定研讀資料員工訓練與發展(Employee Training and Development) Ch.04 |
7.訓練遷移(Transfer of training )
7.1.訓練設計(Training design)
7.2.影響訓練遷移之工作環境特性(Work environment characteristics that influence trainaing
transfer)
7.3.營造出一個有力遷移之組織環境(Organizational environments that encourage transfer)指定研讀資料員工訓練與發展(Employee Training and Development) Ch.05備註完成訪談題目 |
8.訓練評估(Training evaluation)
8.1.為何需做訓練評估(Reasons for evaluating training)
8.2.評估過程總覽(Overview of evaluation process)
8.3.評估實務(Evaluation practices)
8.4.評估設計(Evaluation designs)指定研讀資料員工訓練與發展(Employee Training and Development) Ch.06 |
9.期中考(Mid-term Exam)教師於課堂討論期中報告的內容(Teacher discuss the content of mid-term presentation with
students in this class.)備註期中考(Mid-term Exam)本週照常上課。 |
10.傳統訓練法(Traditional Training Methods)
10.1.簡報法(Presentation methods
10.2.實習法(Hands-on methods
10.3.群體建立法(Group buliding methods)
10.4.訓練方法的選擇(Choose a training method)指定研讀資料員工訓練與發展(Employee Training and Development) Ch.07 |
11.數位學習與科技在員工訓練上的運用(E-learning and use of technology in training)
11.1. 科技對於員工訓練與學習的影響(Technology's influence on T&D
11.2. 電腦化訓練(Computer-based training)
11.3. 遠距學習(Distance learning)
11.4. 訓練支援之科技(Technologies for training support)
11.5.訓練行政之科技(Technologies for training administrator)指定研讀資料員工訓練與發展(Employee Training and Development) Ch.08 |
12.員工能力發展(Employee Development)
12.1.員工能力發展途徑(Approaches to employee development)
12.2.能力發展規劃過程(The development planning process)
12.3.企業提供能力發展之策略(Company strategies fo providing development)指定研讀資料員工訓練與發展(Employee Training and Development) Ch.09 |
13.訓練與能力發展之特殊議題(Special issues in training and employee development)
13.1.源於外在環境之員工訓練議題(Training issues resulting from the external environment)
員工訓練與發展(Employee Training and Development) Ch.05
Reading:
員工訓練與發展(Employee Training and Development) Ch.06
Reading:
企業訓練專業人員工作手冊
Reading:
員工訓練與發展(Employee Training and Development) Ch.07
Reading:
員工訓練與發展(Employee Training and Development) Ch.08
Reading:
員工訓練與發展(Employee Training and Development) Ch.09
13.2.與公司內部需求相關的員工訓練(Training issues related to internal needs of the company)指定研讀資料員工訓練與發展(Employee Training and Development) Ch.10 |
14.生涯與生涯管理(Career and Career Management)
14.1.何謂生涯(What is career)
14.2.生涯發展模型(A model of career development)
14.3.生涯管理系統(Career management systems)
14.4.生涯管理中的角色(Roles of career management)指定研讀資料員工訓練與發展(Employee Training and Development) Ch.11 |
15.生涯管理之特殊挑戰(Special challenges in Career Management)
15.1. 社會化與職前訓練(Socialization and orientation)
15.2. 雙生涯路徑(Dual-career paths)
15.3. 公司調節工作與非工作的措施(Company policies to accommodate work and nonwork)
15.4. 年長員工的處理方式(Dealing with older worker)指定研讀資料員工訓練與發展(Employee Training and Development) Ch.12 |
16.訓練與能力發展之未來(The future of training and development)
16.1. 工作安排(Virtual work arrangements)
16.2. 智慧資本(Intellectual capital)
16.3. 決定變革是否有其必要性(Method to Determine whether change is necessary指定研讀資料員工訓練與發展(Employee Training and Development) Ch.13 |
17.期末考前複習
(Review this program before Final Exam)指定研讀資料員工訓練與發展(Employee Training and Development) Ch.1~13 & TTQS |
18.期末考(Final Exam)指定研讀資料N/A |